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Crown Cruise Vacations | November 21, 2024

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Disney Magic Archives – Crown Cruise Vacations

How do they know? An inside look at Disney Cruise Line’s customer service.

November 6, 2013 | Heidi

My grandson Logan did a double take when we walked into Parrot Cay for dinner the first night of our Disney Magic cruise and a server called him by name. How did anyone know Logan’s name? We sure weren’t wearing nametags.

The mystery was solved when Simoun Olba introduced himself as our server for the entire cruise. When he saw us walking toward Table 67, I guess Simoun had no trouble figuring out who was Logan since the other three of us at that table were women. Read more...

The Magic Is Worth The Wait

October 18, 2013 | Roger

There are pluses and minuses to being the first on a cruise ship, either at its introduction or its return after a major refurbishment. It’s always nice to be the first to see, touch and play with the new features and amenities on the ship. It’s nice to be the first to sleep on the new bed, enjoy the room’s shower. But it also means running a risk that the trip may never even happen. Or, possibly even worse, some features may not yet be open or available for use. Read more...