Image Image Image Image Image Image Image Image Image Image Image Image

Crown Cruise Vacations | July 24, 2024

Scroll to top


No Comments

MSC Cruises Builds New Technologies

MSC Cruises Builds New Technologies

To introduce new technologies to ships, the cruise industry needs to simplify access for guests as much as possible, said Francesco Pugliese, vice president mobile and onboard digital technology at MSC Cruises.

“We call it ‘keep it simple,’ which means simplifying access as much as possible for our guests. You need to consider all the scenarios and make sure they have a smooth experience,” Pugliese said, mentioning MSC Cruises’ MSC for Me mobile app.

While some guests will embark with the app installed on their phones, others will download it onboard, which can lead to different experiences.

“So, you need to ensure there’s always a smooth path but, of course, not forgetting the cybersecurity issues and challenges that we have,” Pugliese added.

The digital ecosystem onboard also needs to focus on the features that the guests are looking for, he said.

“It’s very important. That’s why we work in close collaboration with our marketing colleagues in order to explain to the guests, for instance, that the app is for free, which is something that they don’t always realize.”

Pugliese also said that, with new features on ships, the vessels are becoming one of the reasons why guests choose to embark on a specific sailing.

“They are not selecting their cruise based on itinerary anymore, they want to focus on the attractions and experiences that a ship can offer,” he explained.  “That’s why we developed a series of concepts that we implemented on our new ships, which are basically immersive.”

One of the new attractions is Starship Club, which is a bar that features a robot bartender that can make cocktails and entertain guests.

The venue was introduced onboard the MSC Virtuosa in 2021 and was later rolled out to other newbuilds.

“You order your drink on a list of pre-defined cocktails and, while you wait for it to be prepared by the robotic bartender, you get immersed in a kind of experience that brings you to outer space,” Pugliese explained.

Pugliese highlighted the uniqueness of the cruise industry, which allows cruise lines to collect more data than other companies.

“We start collecting data from the very beginning, when passengers purchase their cruise and want to personalize it. Once they get onboard, they usually stay seven days with us, so this means you are able to collect a huge amount of data.”

Ed. Note: Please contact us for more information and to book a cruise Crown Cruise Vacations | Cruise Getaways You Can Afford!

Celebrity Cruises recognized the company’s top partners with its 2022 Top Travel Agency Advisor Awards. The 2022 travel partner award winners include:

  • Online Partner of the Year: Crown Cruise Vacations

Since 2008, Crown Cruise Vacations has had a singular focus: Provide excellent value and excellent service on Cruises, Tours and all forms of Vacation Travel. Based in Princeton, New Jersey, and a proud member of Ensemble Travel Group, we have been able to offer the benefits of working with the largest agencies while maintaining a family atmosphere. We’ve won many different awards including the 2011 World Travel Award for Leading North American Cruise Agent, and 2018 Partner of the Year for Royal Caribbean. We use our agency connections, relationships and influence to provide you and your family the best values and offers in the travel industry led by travel counselors with hundreds of years of combined travel experience.

Contact Us – Open Seven Days a Week: 9 a.m. to 8 p.m. Mon-Fri, 9 a.m. to 5 p.m. Sat-Sun

Call us toll free: 877-283-1114, direct-dial Locally: 609-945-9801
Address: 120 Village Boulevard, Princeton, NJ 08540
Email us:

cover photo: MSC Euribia, courtesy MSC Cruises




Submit a Comment